Terms & Conditions

1. Acceptance of Terms

By accessing or using the MaidinUAE platform ("Platform"), you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree with any part of these Terms, you must not use the Platform. These Terms constitute a legally binding agreement between you and MaidinUAE, governed by the laws of the United Arab Emirates.

2. Platform Description

MaidinUAE is an online marketplace that connects end users seeking home services (cleaning, maid services, nanny services, and home maintenance) with licensed service providers operating across the seven Emirates of the UAE. The Platform facilitates service requests, quote submissions, and communications between users and service providers.

MaidinUAE acts solely as an intermediary platform and is not itself a provider of any home services. We do not employ, supervise, or control any service provider listed on our Platform.

3. User Accounts

To use certain features of the Platform, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain the security and confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account
• Not create multiple accounts or accounts on behalf of others without authorization

We reserve the right to suspend or terminate accounts that violate these Terms or contain false information.

4. Service Provider Obligations

Service providers ("Companies") registered on the Platform must comply with the following:

• Valid Trade License: Maintain a valid trade license issued by the relevant UAE authority (Department of Economic Development or equivalent Free Zone authority) for the duration of their registration
• Accurate Information: Provide and maintain accurate business details, including service offerings, pricing, and areas of operation
• UAE Labor Law Compliance: Comply with all applicable UAE Federal Labour Laws, including proper worker documentation, visa requirements, and employment contracts
• Insurance: Maintain adequate liability insurance as required by UAE law
• Quality Standards: Deliver services in a professional manner consistent with UAE industry standards
• Timely Responses: Respond to service requests and user communications in a timely and professional manner

5. Service Request and Quote Process

The Platform operates on the following model:

• Users submit service requests specifying their requirements, location, and preferred schedule
• The Platform automatically routes requests to relevant service providers based on service category and coverage area
• Qualified service providers may review the request and submit a quote with their proposed pricing
• Users can review, compare, and accept quotes from multiple providers
• Once a quote is accepted, users and companies can communicate directly through the Platform's messaging system

MaidinUAE does not guarantee that any service request will receive quotes, nor do we guarantee the quality, pricing, or availability of any service provider.

6. Credit System and Payments

Service providers operate on a credit-based system:

• Credits are required to submit quotes in response to service requests
• The number of credits deducted per quote varies based on the service type and request complexity
• Credits can be purchased through subscription packages or individual top-ups
• During promotional periods, credits may be offered at no cost — the terms of such promotions will be communicated separately
• Credits are non-refundable and non-transferable unless otherwise stated
• Low credit balance notifications will be sent to ensure uninterrupted service

All payments are processed in UAE Dirhams (AED). Prices are exclusive of VAT unless stated otherwise, in compliance with UAE Federal Decree-Law No. 8 of 2017 on Value Added Tax.

7. Platform's Role as Intermediary

MaidinUAE is a technology platform that facilitates connections between users and service providers. We expressly clarify that:

• We are not a party to any agreement between users and service providers
• We do not endorse, guarantee, or warrant any service provider or their services
• We are not responsible for the quality, safety, legality, or timeliness of services provided
• Any disputes regarding services must be resolved directly between the user and the service provider
• We do not act as an employer, agent, or representative of any service provider

8. Limitation of Liability

To the maximum extent permitted by UAE law:

• MaidinUAE shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the Platform or services obtained through it
• Our total liability shall not exceed the amount paid by you to MaidinUAE in the 12 months preceding the claim
• We are not liable for any loss, damage, or injury resulting from the actions or omissions of service providers
• We do not guarantee uninterrupted, error-free, or secure access to the Platform

9. Intellectual Property

All content on the Platform, including but not limited to the logo, design, text, graphics, software, and source code, is the property of MaidinUAE or its licensors and is protected under UAE Federal Law No. 38 of 2021 on Copyrights and Neighboring Rights. You may not reproduce, distribute, modify, or create derivative works from any Platform content without our prior written consent.

10. Prohibited Activities

You agree not to:

• Use the Platform for any unlawful purpose or in violation of UAE law
• Submit false, misleading, or fraudulent service requests or company information
• Harass, threaten, or abuse other users or service providers
• Attempt to circumvent the Platform's credit system or payment mechanisms
• Scrape, crawl, or use automated means to access Platform data without authorization
• Impersonate any person or entity, or misrepresent your affiliation
• Upload or transmit viruses, malware, or other harmful code
• Interfere with the Platform's operation or other users' access
• Contact service providers or users outside the Platform to circumvent our services

11. Dispute Resolution

Any dispute arising out of or in connection with these Terms shall be:

• First attempted to be resolved through good-faith negotiation between the parties
• If unresolved within 30 days, submitted to mediation in accordance with the rules of the Dubai International Arbitration Centre (DIAC) or equivalent body
• If mediation fails, resolved through the competent courts of the United Arab Emirates

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates, including but not limited to:

• UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL)
• UAE Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services
• UAE Federal Decree-Law No. 33 of 2021 (Commercial Transactions Law)
• UAE Federal Decree-Law No. 8 of 2017 on Value Added Tax
• Applicable Emirate-level regulations and free zone rules

13. Termination

We may suspend or terminate your account at any time, with or without cause, including for violation of these Terms. Upon termination:

• Your right to access the Platform ceases immediately
• Any unused credits in your account are forfeited unless otherwise required by UAE law
• Provisions that by their nature should survive termination (including limitation of liability, intellectual property, and dispute resolution) shall continue in effect

14. Indemnification

You agree to indemnify, defend, and hold harmless MaidinUAE, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Platform, violation of these Terms, or infringement of any third-party rights.

15. Force Majeure

MaidinUAE shall not be liable for any failure or delay in performing its obligations under these Terms due to events beyond its reasonable control, including but not limited to natural disasters, pandemics, government actions, war, terrorism, power failures, internet disruptions, or other force majeure events as recognized under UAE law.

16. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated through the Platform or via email. Your continued use of the Platform after such modifications constitutes acceptance of the updated Terms.

17. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

• Email: legal@maidinuae.com
• General Support: support@maidinuae.com
• Phone: +971 4 123 4567