Privacy Policy

Last updated: April 1, 2026

1. Data Controller

MaidinUAE ("we", "us", or "our") operates the website maidinuae.com and is the data controller responsible for your personal data. We are registered and operate under the laws of the United Arab Emirates.

For any data protection inquiries, please contact us at: privacy@maidinuae.com

2. Personal Data We Collect

We collect the following categories of personal data:

Identity Data: Full name, email address, phone number
Contact & Location Data: Residential address, emirate, area, and service location details
Service Preferences: Type of service requested, frequency, special instructions, and scheduling preferences
Company Data (for service providers): Company name, trade license number, trade license expiry, business description, service areas, and working hours
Usage Data: Browser type, IP address, pages visited, and interaction patterns on our platform
Communication Data: Messages exchanged between users and service providers through our platform

3. Legal Basis for Processing

In accordance with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021, "PDPL"), we process your personal data on the following legal bases:

Contractual Necessity: Processing necessary to provide our marketplace services, including matching you with service providers and facilitating quotes
Consent: Where you have given explicit consent, such as for marketing communications
Legitimate Interest: For platform security, fraud prevention, and service improvement
Legal Obligation: Where required by UAE law or regulation

4. Purpose of Data Collection

We use your personal data for the following purposes:

Matching service requests with relevant service providers based on category, location, and availability
Facilitating the quote and communication process between users and companies
Managing user accounts, company profiles, and subscriptions
Processing credit transactions and maintaining billing records
Sending service-related notifications (new quotes, request updates, low credit alerts)
Improving our platform, services, and user experience
Ensuring platform security and preventing fraudulent activities
Complying with legal and regulatory obligations under UAE law

5. Data Sharing

We share your personal data only in the following circumstances:

With Service Providers: When you submit a service request, relevant details (service type, location, scheduling preferences) are shared with matching service providers so they can respond with quotes. Your personal contact information is only shared after you engage with a company's quote.
With Users: When a company submits a quote, their company profile information is shared with the requesting user.
Legal Requirements: When required by UAE law, court order, or government authority.
Service Providers (Technical): With trusted third-party service providers who assist in operating our platform (hosting, email delivery), subject to strict data processing agreements.

We do not sell, rent, or trade your personal data to any third parties for marketing purposes.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by UAE law. Specifically:

Active Accounts: Data is retained for the duration of your account activity
Inactive Accounts: Data is retained for up to 3 years after last activity, after which it may be deleted or anonymized
Transaction Records: Billing and credit records are retained for 5 years as required by UAE commercial law
Communication Records: Messages and quotes are retained for 2 years after the related service request is completed

7. Your Rights Under UAE PDPL

Under the UAE Personal Data Protection Law, you have the following rights:

Right of Access: Request a copy of your personal data we hold
Right to Correction: Request correction of inaccurate or incomplete data
Right to Deletion: Request deletion of your personal data, subject to legal retention obligations
Right to Data Portability: Request your data in a structured, machine-readable format
Right to Restrict Processing: Request limitation of processing in certain circumstances
Right to Object: Object to processing based on legitimate interest or for direct marketing
Right to Withdraw Consent: Withdraw previously given consent at any time

To exercise any of these rights, please contact us at privacy@maidinuae.com. We will respond within 14 days as required by the PDPL.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These include:

Essential Cookies: Required for the platform to function (authentication, security)
Analytics Cookies: Help us understand how users interact with our platform
Preference Cookies: Remember your settings and preferences (theme, language)

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.

9. Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 18, we will take steps to delete such information promptly.

10. Cross-Border Data Transfers

Your data is primarily stored and processed within the UAE. In the event that data is transferred outside the UAE, we ensure that adequate data protection measures are in place in compliance with the PDPL, including appropriate contractual safeguards and security standards.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and audits
Access controls and authentication mechanisms
Employee training on data protection practices

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable UAE law. We will notify you of any material changes by posting the updated policy on our platform and updating the "Last updated" date. Your continued use of the platform after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Email: privacy@maidinuae.com
General Support: support@maidinuae.com
Phone: +971 4 123 4567

You also have the right to lodge a complaint with the UAE Data Office if you believe your data protection rights have been violated.